• Anywhere

Website Counselling and Family Therapy Centre Ltd

To apply for this job email your details to apply@cftccornwall.co.uk

We currently have Vacancies for various DSA NMH roles throughout England.

We encourage applications from qualified Veterans, dependents and those with a military background.

We are the largest company offering specialist Non-Medical Helper (NMH) support to Veterans, Families and dependents students in receipt of DSA (Disabled Students’ Allowance) throughout the UK. We provide a range of support specialised to every student’s individual needs whilst studying at University or Higher Education.

We are passionate about providing high-quality support workers who can help to make a difference to our students studying higher education courses throughout the UK. 

With recent and continued expansion and recognition, we are looking to expand the wealth of knowledge that we have with highly qualified and experienced specialist support staff.



Job title:         Academic Support Workers FREELANCE – Various Locations

Directorate:              DSA NMH Veterans and Family Student Support Program

Reporting to:           Regional Coordinator


Hours:  FREELANCE – As and when required by the allocated student/s       


Salary:                    £11.00 –  £12.50 per Hour


Closing date: This is an ONGOING vacancy and recruiting throughout the UK


Please note candidates will be expected to be self-employed and will be recruited on a FREELANCE basis.


Job purpose

To provide FREELANCE Academic support for students in Higher Education who are in receipt of Disabled Students’ Allowances (DSA’s) in accordance with the appropriate regulations, timeframes and the DSA Quality Assurance Framework.

As an academic support worker, you will be required to work with students in a number of capacities. These span various roles such as Transitional Support, Practical Assistants, Study Assistants, and Note Takers.



Main duties and responsibilities


  • To undertake support for students in Higher Education, with disabilities, medical conditions, sensory impairments and specific learning difficulties in accordance with the Department for Education regulations, Equality legislation, the requirements of student funding bodies and the DSA Quality Assurance Framework
  • To take part in training arranged by CFTC Ltd, as appropriate, on matters related to disability and the needs of wounded in service veterans and disabled students.
  • To participate in the quality assurance process for DSA
  • Adhere to the organisation’s Health and Safety Policy and guidelines, Safeguarding Policies and guidelines, Lone Working Policy and guidelines and any other relevant CFTC Ltd policies and guidelines.
  • To participate in training related to CFTC Ltd policies and guidelines
  • To be responsible for their own travel.

Disability Confident is a government scheme designed to encourage employers to recruit and retain people with disabilities and those with health conditions. The Disability Confident scheme has taken over from the previous Two Ticks Positive about Disabled People scheme.

As a Disability Confident Committed Employer we have committed to:

  • Ensure our recruitment process is inclusive and accessible
  • Communicate and promote vacancies
  • Offer an interview to people with a disability who meet the minimum requirement
  • Anticipate and provide reasonable adjustments as required
  • Support any existing employee who acquires a disability or long term health condition, enabling them to stay in work
  • At least one activity that will make a difference for people with disabilities


General responsibilities of all staff



CFTC Ltd is committed to the principles and practices of safeguarding. We believe that the safeguarding of all students has paramount importance, and everyone shares an objective to help keep young people and vulnerable adults safe. Each staff member is required to take personal responsibility for ensuring the safeguarding of our students, maintaining their own knowledge and understanding through continued familiarity with CFTC Ltd policies and guidance, promoting safe practice and reporting any concerns.


Equality & Diversity

CFTC Ltd is committed to upholding the values that underpin current equality and diversity legislation. We recognise the importance of equality and diversity being an integral part of our work, to promote equality and prevent unlawful direct or indirect discrimination. Each staff member is required to take personal responsibility for ensuring equality and diversity is recognised and promoted in all aspects of the role, maintaining their own knowledge and understanding through continued familiarity with CFTC Ltd policies and guidance.


Health & Safety

CFTC Ltd is committed to the health, safety and welfare of our students, employees, and all visiting stakeholders. Each staff member is required to ensure that they and others take notice of and operate within CFTC Ltd Health and Safety guidelines.


Continuing professional development (CPD)

CFTC Ltd is committed to the development of its staff.  The successful applicant will be required to take part in CFTC Ltd’s programme of continuing professional development and will be encouraged to communicate and discuss their personal and team development needs with managers and colleagues.

Note: This job description covers the main, current duties and responsibilities of the job; however, it is subject to review and amendment in the light of developing or changing organisational needs. Other activities commensurate with this Job Description may from time to time be undertaken by the Job Holder.




Practical Assistant

  • Providing practical and mobility support to assist students with physical or sensory impairment.
  • Helping students manoeuvring between and around key study venues.
  • Carrying books and/ or equipment for a student if needed.
  • Act as a sighted guide for visually impaired students or supporting a student with the practical aspects of their course (i.e. locating books in the library).

Study Assistant

This support is provided when a mix of enabling strategies complemented by some practical assistance is required.
This can include helping students search library catalogues, locate materials, collect materials, photocopying etc.
Reading text aloud to students.


Taking clear, accurate and legible notes for a student in lectures/seminars.
Ensuring good spelling, grammar and punctuation.
Providing a reliable note-taking service for disabled students.

The successful applicant will possess these Essential Skills

  • University graduate or, currently studying at postgraduate level.
  • A good understanding of the nature of University-level study.
  • Excellent organisation and time management.
  • Ability to work on own initiative, independently, and deadlines.
  • Excellent communication skills. Ability to communicate clearly, professionally and sensitively, both verbally and in writing.
  • A good understanding of the importance of integrity and confidentiality.
  • Demonstrable general disability awareness.
  • Ability to pick out salient points from lectures.
  • Neat, legible handwriting with a good grasp of the English Language, including grammar, spelling, and punctuation.
  • Willingness to adopt a flexible approach to working in a manner that is tailored to people’s individual needs.

Desired Skills/Attributes:

Experience of the provision of student support in Higher Education or other social or educational support settings

New starters will be required to obtain a basic DBS check

Range of hours available, but subject to support requirements

Disposition, attitude and motivation

  • Flexibility, punctuality and reliability
  • Ability to plan, prioritise and organise own workload
  • Excellent interpersonal, verbal and written communication skills
  • Ability to work under pressure to constant deadlines
  • A pragmatic and confident approach to problem-solving
  • An understanding of related areas within the wider organisation
  • Awareness of disability legislation
  • Attention to detail
  • A flexible approach
  • Sense of personal responsibility
  • Awareness of when to seek advice



  • An understanding of the need for and importance of confidentiality, privacy and Data Protection
  • Ability to empathise and excellent listening skills
  • Customer-facing skills, strong communication skills.
  • DBS Disclosure required prior to an appointment being confirmed
  • Eligibility to work in the UK

The sight of required documents and completed DBS form


  • Desirable criteria are those attributes which would be useful, but not essential, for an appointment.

To apply:

Please Email a Current CV and HANDWRITTEN covering letter to


Applications which are accepted to progress to the next stage of recruitment will then be informed within fourteen working days.

Applications which have not had a response within 30 days should assume that their application on this occasion has been unsuccessful.